I'm Rob Dalida — an AI Engineer at Frontline Education. I own production AI systems end to end: data, model behavior, deployment, monitoring, and the cross-functional decisions that make them useful.
I spent years inside the messy reality of school-based Medicaid claiming — IEP documentation, compliance, client operations, the workflows that software is supposed to make easier. Now I build the AI systems that actually do.
02 / OUTCOMES
Numbers that moved.
measured, not claimed
↓0%
// initial-prompt tokens
Redesigned a broad agent into orchestrator + specialists. Same prompts, far less context.
↑0%
// answer coverage
Auto-research loop took an Absence Mgmt eval from ~23% to ~80% — bounded, reversible changes only.
↓0→170
// security findings
5 days with Snyk MCP + repo harness. All 10 critical findings cleared, triaged the rest.
↑0.000
// rag relevancy
Resolution Cards lifted mean relevancy from 0.912 → 0.976 across 30 support scenarios.
03 / ACTIVITY
Work you can't always see.
private repos · 2025–2026
2,391 contributions in the last year
Last synced: Apr 27, 2026
MayJunJulAugSepOctNovDecJanFebMarApr
MonWedFri
Private repository work included in this local snapshot.Less More
04 / OPERATING SCOPE
Beyond the title.
architecture · delivery · adoption
Operating across architecture, delivery, and adoption. The work has grown into broader system ownership: defining direction, creating reusable AI patterns, and helping cross-functional teams turn hard ambiguity into production workflows.
// system owner
Data to monitoring.
Own the whole AI path: source data, model behavior, deployment, production checks, and iteration after launch.
// architecture driver
Direction, not just delivery.
Propose architecture, evaluate tradeoffs, and push decisions that make systems safer, reusable, and easier to operate.
// org multiplier
Patterns others can reuse.
Standardize evaluation metrics, repo harnesses, agent workflows, and pipeline practices so teams can move faster with less guesswork.
// cross-functional lead
Hard problems across teams.
Partner across Support, Product, Legal, GTM, and Services to translate business pressure into practical AI systems.
evals · agents · harnesses · reusable knowledge systems
Knowledge Graph
Content Graph
An AI knowledge graph builder that takes Learning Center articles, embeds them, and surfaces missing links to optimize content for AI retrieval and support deflection.
OpenAISemantic EmbeddingsD3.jsAirtableNext.js
Portfolio mockup
Suggested Articles
Redundant Topics
Content Gaps
Visual Builder
Flow Builder
A ReactFlow drag-and-drop workflow builder for data transformation — supporting Financial Cost Report calculations and no-code-style processing pipelines.
ReactFlowTypeScriptModular Nodes
Portfolio mockup
↑UploadCSV/XLSX
</>LogicDATA_PARSER
↔TransformDATA_TRANSFORM
▣AggregateANALYZE_DATA
Compliance
PII Redactor
Production Zendesk SSN redaction with scanner/redactor phases, dry-run safety, backups, daily Lambda automation, and stakeholder reporting. Cleared an 88-ticket / 180-day backlog at launch.
AWS LambdaEventBridgeZendesk
Eval Quality
Resolution Cards
Structured knowledge extracted from solved tickets. Lifted mean relevancy 0.912 → 0.976, faithfulness 0.935 → 0.963, and eliminated relevancy failures from 16.7% → 0%.
Agentic
Auto-Research Loop
A governed loop that scores knowledge quality, proposes one bounded change, reruns deterministic eval, and keeps it only if quality improves — otherwise restores prior state.
23 runs14 kept80% best
Kept improvementDiscardedRunning best
CodexEval HarnessMarkdownSource-Grounded
Security
Snyk MCP
Connected Snyk MCP to Codex for security triage, remediation, verification, and rescans. In 5 days, dropped findings 468 → 170 and cleared all 10 criticals.
468170
5-DAY DELTA · 10 CRITICALS → 0
Agentic Harness
Repo Agentic Harness
A reusable repo contract for AI-assisted engineering: clear entrypoints, ownership boundaries, verification commands, secret stop conditions, and safe handoff rules.
CodexVerificationAGENTS.md
ML Platform
Model Workbench
A Machine Learning platform for expense classification — datasets, training/eval concepts, model registry patterns, and a playground for testing classification logic.
SageMakerS3PythonFastAPI
Portfolio mockup
Actual Costs Predicted
Confidence98.4%
Travel $2.8KSupplies $0.9K
Compliance Engine
Rules Engine
A nationwide compliance engine that sources state and federal regulatory documents, translates them into structured outputs, and helps product and engineering create business rules.
PythonAWS BedrockReact
Portfolio mockup
TexasIEP ProcessMedium ConfidenceApproved
IF IEP.includes(independentSupports) THEN
IF serviceType == 'direct' THEN
verify schedule AND access
ELSE verify student-specific support
END IF
AI Observability
Signal Console
Real observability for AI support systems — anomalies, retrieval behavior, guardrails, and incidents in a single operational surface the team can open every morning.
Portfolio mockup
signal-console / overview
Overview
Monitor chatbot performance and conversation signals.
Engagement276
Users197
Positive67%
SourcesInteractive
Popular Questions
Pre-Built Reports
Service Log
Pipeline Intelligence
Pipeline Scoring
A GTM and Sales pipeline intelligence platform that ranks accounts, identifies expansion opportunities, and highlights clients with upsell potential.
Portfolio mockup
ScenarioBaseline V1K-12 District
100Ranked Accounts
$43.9MQualified Pipeline
42Triggered Accounts
Scoring Workbench · Live PreviewUnsaved
Fit 2.0×
Ideal customer profile match
Pathway 1.0×
Source → target solution path
Peer Reference 1.7×
Nearby customer references
Propensity 1.0×
Likelihood to buy signals
Trigger 2.0×
Recent trigger events
Risk Penalty 1.0×
Risk factor weighting
Legal Automation
COI Automation
An AWS-based Certificate of Insurance pipeline that replaced an annual manual legal workflow with secure storage, scheduled processing, audit trails, and personalized email + PDF delivery.
AWSS3EventBridgeSES
Ops Automation
OKR Prep
A browser-local workflow for cleaning, normalizing, validating, and previewing OKR import files before they move into downstream planning systems.
CSVValidationPreview
Learning Ops
Docebo User Provisioning
An automation path for preparing and provisioning learning-platform users, reducing manual account setup work and improving consistency across imports.
User ImportValidationLMS Ops
Knowledge Infrastructure
LLM Wiki
A markdown knowledge-base pattern where raw sources stay immutable, synthesized pages stay maintainable, and agents can navigate durable context without vector-first complexity.
MarkdownIndexingSource Grounding
Agent Platform
Mastra Agents
Agent workflows for routing tasks, preserving context, and turning repeated AI work into reliable, inspectable execution paths instead of one-off prompts.
AgentsWorkflowsObservability
Repo Knowledge
Repo Wiki
A Codex-native workflow that turned real internal repositories into browseable, refreshable documentation, including 62 markdown pages across 3 repos.
CodexDocsRepo Maps
06 / RECOGNITION
What partners say.
adoption · trust · impact
"Rob took the time to understand our workflows, listened thoughtfully, and delivered a practical, effective solution."
Sr. LMS Administrator, TL
"The team resolved hundreds of vulnerabilities within the first week, making an immediate reduction in risk exposure."
Sr App Security Engineer
"Rob turned a tedious quarterly process into a clean, reliable import workflow, saving hours every quarter and giving the team confidence in the data."
VP, Strategic Init
"Rob brought the vision to life quickly, beautifully, and with real partnership."
Director, GTM Strategy & Plan
"Rob brought a complex automation across the finish line with patience, care, and follow-through."
Sr. Paralegal
"Rob took the time to understand our workflows, listened thoughtfully, and delivered a practical, effective solution."
Sr. LMS Administrator, TL
"The team resolved hundreds of vulnerabilities within the first week, making an immediate reduction in risk exposure."
Sr App Security Engineer
"Rob turned a tedious quarterly process into a clean, reliable import workflow, saving hours every quarter and giving the team confidence in the data."
VP, Strategic Init
"Rob brought the vision to life quickly, beautifully, and with real partnership."
Director, GTM Strategy & Plan
"Rob brought a complex automation across the finish line with patience, care, and follow-through."
Sr. Paralegal
07 / FIELD NOTES
What I've learned.
editorial notes · experiments · reuse
Knowledge Systems
Creating a Self-Maintaining Knowledge System
A source-grounded markdown wiki pattern for keeping internal documentation structured, reviewable, and easier to improve over time.
Own end-to-end AI systems from data through model behavior, deployment, monitoring, and iteration. Drive architecture decisions, standardize evaluation and tooling patterns, and partner across Support, Product, Legal, GTM, and Services on hard AI problems.
2022 — 2025 FRONTLINE EDUCATION
Medicaid Services Manager
School-based claiming · operations
Owned IEP documentation, claiming workflows, compliance, and client operations. Saw firsthand where software helps and where it gets in the way — that perspective is now my engineering compass.
2020 — 2022 FRONTLINE EDUCATION
Medicaid Services Team Lead
Medicaid services · team leadership
Led service operations across Medicaid workflows, supported team execution, and helped translate client needs into repeatable operational patterns.
2018 — 2020 FRONTLINE EDUCATION
Medicaid Client Manager
Medicaid services · client operations
Managed Medicaid client relationships and day-to-day operational support, building the domain foundation that later shaped my AI engineering work.
